Privacy Policy
Your privacy is paramount to Solara Plumbing. This policy outlines how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
1. Who We Are
Solara Plumbing, located at 17 Glencree Road, Unit 3A, Bray, County Wicklow, A98 B8P0, Ireland, is committed to safeguarding the privacy of our customers and website visitors. You can contact us at info@solaraplumbing.ie or +353 1 201 5472.
2. Information We Collect
We may collect personal data such as your name, address, email address, phone number, and details about the services you request when you:
- Request a quote or make an inquiry
- Book a service appointment
- Contact us via phone, email, or our website form
- Provide feedback on our services
We also collect non-personal data like IP addresses, browser types, and usage data via cookies and analytics tools to improve our website and services. This data is anonymized where possible.
3. How We Use Your Information
Your data is used to:
- Provide and manage the plumbing and heating services you request
- Communicate with you regarding your appointments, quotes, and service updates
- Process payments and maintain service records
- Respond to your inquiries and support requests
- Improve our services and website user experience
- Comply with legal obligations
We do not use your personal data for automated decision-making or profiling.
4. Data Sharing and Disclosure
Solara Plumbing does not sell or rent your personal data to third parties. We may share your information only when necessary with:
- Service providers (e.g., payment processors, IT support) who assist us in delivering our services, under strict confidentiality agreements.
- Legal or regulatory bodies if required by law or to protect our rights.
All third-party service providers are required to respect the security of your personal data and to treat it in accordance with the law.
5. Data Security
We implement a range of security measures, including encryption, access controls, and secure data storage, to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Rights Under GDPR
Under GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure ("Right to be Forgotten"): Request the deletion of your personal data in certain circumstances.
- Restriction of Processing: Request us to restrict the processing of your data in certain situations.
- Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Object: Object to the processing of your personal data in certain situations.
To exercise any of these rights, please contact us at info@solaraplumbing.ie.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Last updated: March 15, 2024
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@solaraplumbing.ie
- By phone: +353 1 201 5472
- By post: Solara Plumbing, 17 Glencree Road, Unit 3A, Bray, County Wicklow, A98 B8P0, Ireland